Okendo
Okendo is a customer-marketing platform for ecommerce teams that need to run reviews, loyalty, referrals, quizzes, and surveys using shared customer context. It combines several retention surfaces—reviews, loyalty, surveys, and referrals—rather than requiring a separate vendor for each one.
Okendo is a customer-marketing platform for ecommerce teams that need to run reviews, loyalty, referrals, quizzes, and surveys using shared customer context. It combines several retention surfaces—reviews, loyalty, surveys, and referrals—rather than requiring a separate vendor for each one.
Okendo is a customer-marketing platform for ecommerce teams that need to run reviews, loyalty, referrals, quizzes, and surveys using shared customer context.
- Views
- 0
- Uses
- 0
- Favorites
- 0
- Editorial Score
- 78/100
- Supported Platforms
- Shopify
- Freshness
- Reviewed Sep 2026
Buying view: It combines several retention surfaces—reviews, loyalty, surveys, and referrals—rather than requiring a separate vendor for each one. Bundle savings should not override clear operational ownership: review collection, reward economics, consent, and messaging must each have a clear operating policy.
Capabilities
Okendo is one Shopify customer-marketing platform with five peer products: Reviews, Loyalty, Quizzes, Referrals, and Surveys. Each product has its own operating workflow and can be bought separately, while the platform records product interactions in shared customer profiles so teams can connect discovery, social proof, feedback, rewards, and advocacy without treating them as one undifferentiated feature set.
What problem it addresses
Shopify retention teams need separate tools for product discovery, social proof from reviews, customer research, loyalty economics, and referrals, but they also need those touchpoints to share customer context.
How people use it
The merchant configures and operates five products independently. Okendo then stores clicks, actions, events, and responses in customer profiles; cross-product follow-up still depends on the merchant's chosen rules, touchpoints, and integrations rather than happening automatically.
Reviews is Okendo's public social-proof workflow. The merchant configures capture forms and request automation; customers submit ratings, written feedback, attributes, or media; moderation rules check the content; and approved reviews appear where shoppers evaluate products. A review event can also trigger a configured Referrals invitation or another follow-up for a satisfied customer.
Loyalty is Okendo's repeat-engagement and rewards workflow. The merchant defines which customer actions earn points or status, what members can redeem, and the thresholds for VIP tiers; customers join and complete eligible actions; Okendo updates balances or status; and members redeem discounts, products, store credit, or perks. Eligible actions from the wider Okendo journey can feed the program, but earning, redemption, expiry, and tier rules remain merchant-controlled; the team can use analytics to adjust those rules.
Quizzes is Okendo's guided-shopping workflow, not a scored knowledge test. The merchant builds branded questions and branching logic, then publishes and promotes the quiz; shoppers answer to receive product recommendations or a configured reward. Eligible answers are saved to the shared customer profile for later personalization, while the team reviews quiz performance and adjusts the experience.
Referrals is Okendo's attributable customer-advocacy workflow. The merchant defines separate sender and recipient rewards and program terms, then places invitations onsite or after checkout or review; customers share referral links; Okendo tracks attributed activity and screens suspicious transactions; and the team measures sales and adjusts the program. A tracked click is not automatically a payable conversion: attribution, terms, purchase status, and fraud checks determine the outcome.
Surveys is Okendo's structured-research workflow rather than a public product-review surface. The merchant chooses a goal, audience, touchpoint, template, and question logic; customers answer and may receive a configured incentive; and Okendo stores responses in customer profiles. The team uses attribution, NPS, CSAT, CES, or custom findings to guide marketing and experience decisions, while question logic can route respondents differently based on earlier answers.
Concepts used in these workflows
Social proof and moderation
Social proof is customer evidence—ratings, reviews, photos, videos, and attributes—that helps another shopper judge a product. Moderation is the rule-controlled step that checks submissions before or while they are displayed; it is not the same as rewriting customer sentiment.
Loyalty points, rewards, and VIP tiers
Points are a program balance earned from merchant-defined actions. Rewards are what a member can unlock or redeem, such as discounts, products, store credit, or perks. VIP tiers group members by merchant-defined eligibility or spend thresholds and attach different benefits to each level.
Referral rewards
A referral program links an advocate's share to a referred recipient's eligible action. Sender and recipient rewards can differ, and a tracked click alone is not necessarily a payable conversion; attribution, terms, purchase status, and fraud checks determine the outcome.
Quiz recommendations and branching logic
Branching logic changes the next question or outcome based on an earlier answer. In Okendo Quizzes, the result is a guided product recommendation or configured reward, not a universal claim that the recommended product will suit every shopper.
Survey, question logic, and NPS
A survey collects structured answers for research or measurement. Question logic routes respondents according to previous answers. NPS is one supported loyalty-benchmark format; CSAT and CES measure different aspects of satisfaction and effort, so these scores should not be treated as interchangeable.
Unified customer profile
Okendo says clicks, actions, events, and responses can be organized into customer profiles. That shared context is what connects the five products: a quiz answer, review event, survey response, loyalty action, or referral interaction can inform a later configured journey. It does not remove the need to define consent, eligibility, triggers, and messaging rules.
Commercial plans
Estimated from published pricing rules
Okendo product and bundle pricing calculator
Select the products the store needs. The calculator compares Okendo's published standalone, bundle, and Platform monthly card prices for the selected order band.
Drag the slider to update every product, bundle, and Platform price together.
USD monthly card prices only. A four-product result combines one published bundle price with the published price of the uncovered product; it is a comparison estimate, not an Okendo checkout quote. Platform and bundles normally require annual terms. Taxes, annual totals, top-up pricing, and 10,001+ order pricing are not publicly calculated; Platform Scale is quote-only. Official pricing page
Platform and bundle subscriptions normally require annual terms; individual products can be purchased monthly or on an annual term. The public cards show monthly prices but do not publish annual totals, taxes, or top-up prices.
Comparable tools: price and workflow
| Tool | Workflow difference | Official public price reference |
|---|---|---|
| Yotpo Reviews AI | Product reviews and customer proof are the main levers for improving product-page confidence and repeat purchases. Compare collection rules, display control, migration, integrations, and the ongoing work required to moderate and respond. | $89/month |
| Judge.me | Product reviews and customer proof are the main levers for improving product-page confidence and repeat purchases. Compare collection rules, display control, migration, integrations, and the ongoing work required to moderate and respond. | Contact sales |
| Stamped | Product reviews and customer proof are the main levers for improving product-page confidence and repeat purchases. Compare collection rules, display control, migration, integrations, and the ongoing work required to moderate and respond. | Contact sales |
| Loox | Photo and video customer proof, social presentation, and referral activity matter alongside written reviews. Check content rights, moderation, storage, display performance, and which features require higher plans. | From $14.99/month |
| PowerReviews | Product reviews and customer proof are the main levers for improving product-page confidence and repeat purchases. Compare collection rules, display control, migration, integrations, and the ongoing work required to moderate and respond. | Contact sales |
Frequently asked questions
Does the calculator include every Okendo product and bundle?
Yes. It shows the Platform offer with published prices, all three bundles—Attract, Convert, and Retain—and all five individual products—Reviews, Loyalty, Quizzes, Referrals, and Surveys—for each published order band. Platform Scale is listed separately because it is quote-only.
Do Okendo subscriptions require an annual contract?
Okendo says Platform and bundle subscriptions normally require annual terms. Individual product subscriptions can be purchased monthly or on an annual term. Platform Scale uses a fixed annual quote.
How do the five Okendo products work together?
They share customer-profile context across the journey. For example, a post-review touchpoint can invite a satisfied customer into a referral flow, while quiz answers and survey responses can enrich the same profile used for later personalization. Each handoff still needs the relevant rule, touchpoint, consent, or integration to be configured.
How does Okendo fit into an ecommerce workflow?
The store collects customer input through reviews or surveys, runs loyalty and referral programs, and uses the shared customer and marketing context for retention work.
How is Okendo priced?
The public pricing reference shown here comes from the official pricing page. The reconstructed calculator above applies the input and entitlement rules captured from the vendor's public page.
What operating responsibilities should I clarify before choosing Okendo?
Bundle savings should not replace clear ownership: review collection, reward economics, consent, and messaging must each have a clear operating policy.
Native connections
Connect Okendo and Klaviyo through the vendor-listed integration to activate review and retention data in messaging flows.
Okendo pricing and integration listSend review, fulfilled-order review-request, cancellation, rating, and reviewer attributes into Omnisend custom events and contacts for review requests, thank-you messages, and follow-up campaigns.
Omnisend: Integrate OkendoSources
User reviews
1,422 reviewsChecked Sep 3, 2026
Exact Shopify App Store listing: Okendo: Reviews & Loyalty
We were using it for years in several stores. It's the best platform to use for customer retention and review management. Best support team in the business and best system integration you may ever find on Shopify.
We’ve had a great experience with Okendo. The platform is intuitive, easy to manage, and gives us the flexibility we need as our business continues to grow. Their team is responsive, knowledgeable, and genuinely helpful whenever questions come up. It’s been a reliable and valuable part of our customer experience and marketing stack, and I’d absolutely recommend Okendo to other new and growing brands.
Okendo
Content checked:
Clean install, straightforward setup, and the review widget looks good on our product pages without much fiddling. Star ratings pull through to Google search results, which was the main reason we chose Okendo over the cheaper options. Support has been genuinely responsive when we've needed them. Real answers from real people, not canned replies. Solid choice for a small brand that cares about how reviews look on the page.