Customer Service & Retention AI
Loox
Loox is a visual-review and referral platform for Shopify merchants that need to collect photo and video reviews, display social proof, and turn customer advocacy into referral activity. It emphasizes visual proof and referral mechanics in addition to basic text reviews.
- Platforms
- Shopify
Official videoLoox Visual Reviews – A Giant Leap In SalesClick to play · Loox
Buying view: It emphasizes visual proof and referral mechanics in addition to basic text reviews. Incentives, review moderation, referral rewards, and syndicated visual assets need brand and policy approval before automated publishing.
Capabilities
Loox helps a Shopify store collect photo, video, and text reviews after purchase, display them in storefront widgets, and invite satisfied reviewers into a referral offer. Its biggest advantage is the visual social-proof loop: customer media, onsite display, and word-of-mouth incentives can build on the same post-purchase customer relationship instead of operating as disconnected campaigns.
What problem it addresses
Stores need to collect and display visual customer evidence, then connect approved review content with referral activity.
How people use it
Photo and video review collection. Review-request and discount workflow support. Smart visual sorting and review-highlight capabilities on higher plans.
A purchase schedules a request, the customer submits a review and optional media, the merchant manages it, and selected evidence appears in storefront widgets.
An eligible customer joins the referral offer, shares a unique link, a friend purchases with the offer, and configured rewards are issued.
What each module does and its role
Photo and video reviews
Photo and video review collection. Merchants manage the submitted media before choosing which customer evidence appears on the storefront.
Review requests
Loox schedules post-purchase email or SMS requests, can include configured photo or video incentives, and sends the customer to the relevant review form. Merchants control timing, branding, eligibility, and compliance behavior before turning the request sequence on.
Review highlights
Smart visual sorting and review-highlight capabilities on higher plans. Merchants use sorting and highlight controls to decide which visual evidence shoppers see first.
Referrals and social proof
Referral and social-proof features for Shopify stores. Teams can use collected customer evidence in storefront experiences, retention efforts, or follow-up actions.
Commercial plans
This table reflects the current public pricing surface checked on 2026-09-03. Each row keeps the plan's documented allowances, capabilities and separately priced add-ons together so the tiers can be compared without treating the headline price as the whole offer.
Loox public plans
| Product or sales surface | Scope | Public price and status |
|---|---|---|
| Beginner | For launching review collection and core social proof. Included plan entitlements
| $0/month |
| Convert | For growing stores that need video, referrals and full display controls. Included plan entitlements
| Starts at $49.99/month |
| Unlimited | For established brands needing uncapped requests and priority service. Included plan entitlements
| $299.99/month |
Comparable tools: price and workflow
| Tool | Workflow difference | Official public price reference |
|---|---|---|
| Judge.me | Together, product reviews and customer proof are the main lever for improving product-page confidence and repeat purchases. Compare collection rules, display control, migration, integrations, and the ongoing work required to moderate and respond. | Contact sales |
| Stamped | Together, product reviews and customer proof are the main lever for improving product-page confidence and repeat purchases. Compare collection rules, display control, migration, integrations, and the ongoing work required to moderate and respond. | Contact sales |
| Okendo | Together, product reviews and customer proof are the main lever for improving product-page confidence and repeat purchases. Compare collection rules, display control, migration, integrations, and the ongoing work required to moderate and respond. | See official pricing |
| Yotpo Reviews AI | Product reviews and customer proof are the main lever for improving product-page confidence and repeat purchases. Compare collection rules, display control, migration, integrations, and the ongoing work required to moderate and respond. | $89/month |
| PowerReviews | Product reviews and customer proof are the main lever for improving product-page confidence and repeat purchases. Compare collection rules, display control, migration, integrations, and the ongoing work required to moderate and respond. | Contact sales |
Frequently asked questions
How does Loox fit into an ecommerce workflow?
The store sends review requests, collects photo, video, and text submissions, displays selected proof, and can connect satisfied customers with referral offers.
How is Loox priced?
The public reference prices shown here are Beginner: $0/month; Convert: from $49.99/month; Unlimited: $299.99/month.
What is the main Loox boundary to check?
Incentives, review moderation, referral rewards, and syndicated visual assets need brand and policy approval before automated publishing.
Native connections
Use the listed Klaviyo connection to trigger review messages and requests from the retention workflow.
Loox plan comparisonUse the listed Omnisend connection to coordinate review requests with email automation.
Loox plan comparisonUse the listed Weglot integration when review surfaces need to follow a multilingual storefront.
Loox plan comparisonSources
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