Customer Service & Retention AI
SmartBot
SmartBot is a Shopify AI sales and support chatbot for merchants that need to answer questions and recommend products from catalog, order, page, and policy context while retaining a human handoff. The bot synchronizes supported Shopify knowledge, answers product and support questions, and recommends catalog items during a conversation. Merchants configure the knowledge sources and keep a WhatsApp handoff for conversations that need a person.
- Platforms
- Shopify · Web · WhatsApp
Buying view: SmartBot is aimed at Shopify stores that want product and support chat trained from store content, with a low-cost way to test catalog answers and recommendations. Its free AI-chat pool is lifetime rather than monthly, and catalog size, policy learning, handoff, follow-up, and automation expand by plan.
Capabilities
SmartBot connects to a Shopify catalog, orders, policies, pages, blogs, and merchant-added knowledge so it can answer product and support questions, recommend items, and hand selected conversations to WhatsApp or other configured follow-up. Its biggest advantage is fast Shopify setup with broad catalog coverage: much of the store knowledge synchronizes automatically, while merchants add only the facts or campaign details the bot cannot retrieve.
What problem it addresses
Shopify stores with large catalogs need scalable product and support answers, recommendations, handoff, and follow-up grounded in store content they maintain.
How people use it
Automatically learns Shopify products, pages, orders, policies, and approved knowledge. Answers product and support questions with context-aware store information. Conversational product recommendations can guide discovery and related purchases.
The merchant installs SmartBot, synchronizes store knowledge, adds missing Q&A and handoff rules, and the bot uses that context to answer or recommend during a shopper conversation.
What each module does and its role
Shopify knowledge sync
Automatically learns Shopify products, pages, orders, policies, and approved knowledge. Teams can use the resulting information to inform subsequent purchasing, allocation, production, or fulfillment decisions.
Product and support answers
Answers product and support questions with context-aware store information. The bot grounds each response in the Shopify information available to it instead of answering from a generic prompt alone.
Product recommendations
Conversational product recommendations can guide discovery and related purchases. The conversation narrows the catalog to relevant items and gives the shopper an additional product to consider.
Knowledge and handoff controls
Merchants add FAQ, policy, and custom store knowledge that the bot may use when answering. A configured WhatsApp handoff moves conversations needing a person out of the automated path.
Sales follow-up
Growth expands catalog capacity and adds sales follow-up, email replies, and product highlights. Teams use this area to create or distribute customer-facing output for the next campaign or publishing step.
Large-catalog automation
Pro targets large catalogs with advanced automation and AI-assisted product-data optimization. Teams use this area to review performance and decide how to proceed with reporting, optimization, or follow-up.
Commercial plans
This table reflects the current public pricing surface checked on 2026-09-03. Each row keeps the plan's documented allowances, capabilities and separately priced add-ons together so the tiers can be compared without treating the headline price as the whole offer.
SmartBot public pricing
| Product or sales surface | Scope | Public price and status |
|---|---|---|
| Free | For evaluating the product with the smallest published allowance before committing to a paid package. Included plan entitlements
| $0 |
| Starter | For individuals or smaller teams that fit the entry allowance and do not yet need the higher-tier controls. Included plan entitlements
| $30/month |
| Growth | For growing or higher-volume teams that need the larger allowances and added controls listed below. Included plan entitlements
| $100/month |
| Pro | For growing or higher-volume teams that need the larger allowances and added controls listed below. Included plan entitlements
| $300/month |
Comparable tools: price and workflow
| Tool | Workflow difference | Official public price reference |
|---|---|---|
| MooseDesk | MooseDesk: A Shopify chatbot, live-chat, FAQ, and ticketing option with a generous free allowance. SmartBot: Self-training Shopify product and support chat with a lifetime free trial pool. | $0/month |
| Chatty | Chatty: Shopify AI sales and support chat with a useful recurring free allowance. SmartBot: Self-training Shopify product and support chat with a lifetime free trial pool. | $0/month |
| Shopify Inbox | Shopify Inbox: Free Shopify-native chat with store context, assisted replies, and an early-access AI agent. SmartBot: Self-training Shopify product and support chat with a lifetime free trial pool. | Free with a Shopify store |
| Tidio (Lyro AI) | Tidio (Lyro AI): Live chat, ticketing, proactive flows, and a Lyro AI agent for smaller support teams. SmartBot: Self-training Shopify product and support chat with a lifetime free trial pool. | 50 human conversations/month; 50 Lyro conversations once per account |
| Gorgias | Gorgias: Ecommerce helpdesk and AI Agent for support and shopping conversations. SmartBot: Chatbot that learns from Shopify product and policy data; its free allowance is a one-time lifetime trial pool. | $10/month (50 tickets) |
Frequently asked questions
How does SmartBot fit into an ecommerce workflow?
The app learns from approved Shopify products, pages, orders, policies, and added knowledge, then answers storefront questions and recommends relevant products. Higher plans add WhatsApp handoff, follow-up, email replies, larger catalogs, and more product-data automation.
How is SmartBot priced?
The public price references shown here are Free: $0; Starter: $30/month; Growth: $100/month; Pro: $300/month.
What is the main SmartBot boundary to check?
Its free AI-chat pool is lifetime rather than monthly, and catalog size, policy learning, handoff, follow-up, and automation expand by plan.
Native connections
SmartBot's current Shopify App Store listing names Gorgias under Works with, but it does not publicly document synced objects, triggers, or plan requirements.
SmartBot Shopify App Store listingSmartBot's current Shopify App Store listing names Klaviyo under Works with, but it does not publicly document synced objects, triggers, or plan requirements.
SmartBot Shopify App Store listingSources
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