Customer Service & Retention AI
Tidio (Lyro AI)
Tidio is a customer-service platform for ecommerce teams that need to combine live chat and tickets with an AI agent for repeat questions, product guidance, order queries, and human handoff. Tidio gives smaller ecommerce teams a relatively quick route to web and social support automation, but its human conversations, Lyro conversations, and proactive Flows use separate quotas.
- Platforms
- Shopify · WooCommerce · BigCommerce
Official videoMeet Lyro AI AgentClick to play · Tidio
Buying view: Tidio is a practical option for smaller teams that want live chat, ticketing, proactive flows, and a Lyro AI agent in one support workspace. Human conversations, Lyro conversations, and visitors reached by Flows use separate quotas, so the combined monthly load matters more than any single entry price.
Capabilities
Tidio combines live chat, ticketing, automated Flows, and the Lyro AI Agent. A team supplies approved support and product knowledge, configures actions and handoff, and lets Lyro answer, recommend products, or pass the conversation to staff with context. Its biggest advantage is a unified transition from automation to people: AI self-service, proactive messages, live agents, and tickets share the same customer conversation environment.
What problem it addresses
Smaller support teams need live chat, tickets, proactive messages, AI answers, and human takeover to coexist in one service workspace.
How people use it
Unified live chat and ticketing for website, email, Instagram, Messenger, and WhatsApp conversations. Lyro answers from approved FAQs, website pages, uploaded files, or knowledge imported from Zendesk and supports multilingual conversations. Lyro Actions can call connected business systems for tasks such as order-status checks and lead qualification.
The team connects knowledge and catalog data and sets actions and handoff rules, Lyro handles the conversation, and unsupported or low-confidence cases move to staff with context.
What each module does and its role
Live chat and ticketing
Unified live chat and ticketing for website, email, Instagram, Messenger, and WhatsApp conversations. Agents review and answer those conversations from one queue, with automation or handoff applied where configured.
Lyro knowledge
Lyro answers from approved FAQs, website pages, uploaded files, or knowledge imported from Zendesk and supports multilingual conversations. Support teams maintain those sources so the agent's replies continue to reflect the current service information.
Lyro Actions
Lyro Actions can call connected business systems for tasks such as order-status checks and lead qualification. Teams use the resulting information to inform subsequent purchasing, allocation, production, or fulfillment decisions.
Product recommendations
Product recommendations use catalog information to guide shoppers during a conversation. The agent uses the available product context to narrow options and return relevant items inside the chat.
Human handoff
Smart handoff sends low-confidence or out-of-scope cases to a person with the conversation context intact. The receiving agent can continue from the existing transcript instead of asking the customer to repeat the request.
Proactive Flows
No-code Flows proactively engage visitors with lead capture, cart recovery, support, and sales messages. Merchants define the visitor condition and resulting message or capture step before activating the flow.
Commercial plans
Estimated from published pricing rules
Tidio pricing calculator based on official rules
Rebuilt from Tidio's complete Next pricing payload, client-side total function and public region response.
This covers the public USD self-serve range outside Latin America. Agent seats, the branding add-on, tax, Plus/Premium and More remain outside it. Official pricing page
This table reflects the current public pricing information checked on 2026-09-03. Each row keeps the plan's documented allowances, capabilities and separately priced add-ons together so the tiers can be compared without treating the headline price as the whole offer.
Tidio customer service platform plans
| Product or sales surface | Scope | Public price and status |
|---|---|---|
| Starter | For handling a small number of human and automated conversations in one workspace. Included plan entitlements
| $24.17/month billed annually |
| Growth | For support teams that need automation, assignment and collaboration features. Included plan entitlements
| From $49.17/month billed annually |
| Plus | For teams that need premium support and advanced workspace management. Included plan entitlements
| From $300/month plus usage |
| Premium | For managed, higher-volume AI deployments with contracted service levels. Included plan entitlements
| Custom quote |
Comparable tools: price and workflow
| Tool | Workflow difference | Official public price reference |
|---|---|---|
| Gorgias | Gorgias: Ecommerce helpdesk and AI Agent for support and shopping conversations. Tidio (Lyro AI): Live chat, ticketing, proactive flows, and a Lyro AI agent for smaller support teams. | $10/month (50 tickets) |
| Zendesk AI | Zendesk AI: Zendesk customer service plans with outcome-priced AI agents and enterprise controls. Tidio (Lyro AI): Live chat, ticketing, proactive flows, and a Lyro AI agent for smaller support teams. | $19/agent/month, billed annually |
| ChatBot.com | ChatBot.com: ChatBot.com helps ecommerce teams answer routine pre-purchase and support questions using connected Shopify information. Tidio (Lyro AI): Live chat, ticketing, proactive flows, and a Lyro AI agent for smaller support teams. | From $19/user/month |
| tawk.to | tawk.to: tawk.to helps ecommerce teams give shoppers a direct support route from a storefront and gives support staff a shared view of conversations. Tidio (Lyro AI): Live chat, ticketing, proactive flows, and a Lyro AI agent for smaller support teams. | Contact sales |
| Klaviyo AI | Klaviyo AI: B2C CRM for ecommerce marketing, service, analytics, and customer-data activation. Tidio (Lyro AI): Live chat, ticketing, proactive flows, and a Lyro AI agent for smaller support teams. | Up to 250 active profiles and 500 emails/month |
Frequently asked questions
How does Tidio (Lyro AI) fit into an ecommerce workflow?
The team connects approved FAQs, website pages, files, or imported knowledge, then deploys Lyro beside live chat and ticketing. Lyro answers supported questions, recommends catalog products, or calls configured actions; low-confidence and out-of-scope cases retain their conversation context when handed to staff.
How is Tidio (Lyro AI) priced?
The public price references shown here are Free: 50 human conversations/month and 50 Lyro conversations once per account; Starter: $24.17/month, billed annually (100 human conversations); Growth: From $49.17/month, billed annually (250+ human conversations); Premium: Custom, with managed AI and volume pricing. The reconstructed calculator above applies the vendor's captured public input and entitlement rules.
What is the main Tidio (Lyro AI) boundary to check?
Human conversations, Lyro conversations, and Flows visitors use separate quotas, so the combined monthly load matters more than any single entry price.
Native connections
Add email addresses collected with consent through a Tidio pre-chat survey, manual status change, or chatbot subscription node to Omnisend as email subscribers.
Omnisend: Integrate TidioSources
- Tidio (Lyro AI) official product page
- G2 product-scoped review collection
- Capterra product-scoped review collection
- Shopify App Store product-scoped review collection
- Trustpilot product-scoped review collection
- Tidio (Lyro AI) official pricing calculator source
- Tidio (Lyro AI) official pricing calculator source
- Lyro knowledge sources
- Lyro product recommendations
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