Customer Service & Retention AI
Zowie
Zowie is an enterprise AI-agent platform for support and commerce teams that need to automate cross-channel conversations and actions with governed workflows, supervision, and human handoff. It separates language-model conversation from a deterministic decision engine so refunds, eligibility, identity checks, and other policy-bound actions follow defined rules. Agent Studio, Knowledge, orchestration, tracing, supervision, and deployment across chat, email, voice, and apps make it powerful but sales-led and implementation-heavy.
- Platforms
- Web · Email · Voice · Mobile app · Shopify · Custom APIs
Official videoLive Product Walkthrough: Sales SkillsClick to play · Zowie
Buying view: Zowie is intended for enterprise customer-service and commerce teams that need policy-bound actions, cross-channel deployment, supervision, and flexible hosting. Its deterministic decision engine is useful for refunds, eligibility, identity, and other controlled actions, but the product is sales-led and requires substantial implementation ownership.
Capabilities
Zowie gives retail service teams an AI Agent that normalizes messages across channels, identifies the customer's intent, uses approved knowledge for answers or deterministic processes for service actions, and hands unresolved work to the right human queue with context. Its biggest advantage is controlled retail automation: knowledge, process routing, API actions, handovers, supervision, and traces make complex service work inspectable instead of relying on free-form answers alone.
What problem it addresses
Enterprise service and commerce teams need agents to execute policy-bound work across channels while preserving supervision, traces, and deployment control.
How people use it
Deterministic flows keep policy decisions separate from probabilistic language generation. Agent Studio combines persona, intents, knowledge, flows, playbooks, actions, and guardrails. Retail workflows cover recommendations, orders, returns, exchanges, loyalty, outreach, and care.
A message enters from a supported channel, Zowie determines intent and context, follows a knowledge or process route, takes allowed actions, and resolves or hands over the conversation.
What each module does and its role
Deterministic policy flows
Deterministic flows keep policy decisions separate from probabilistic language generation. Operators can inspect the fixed route used for a policy-sensitive decision instead of leaving it to unrestricted language generation.
Agent Studio
Agent Studio combines persona, intents, knowledge, flows, playbooks, actions, and guardrails. Teams configure those inputs and controls to define what the agent may know, say, and do before deployment.
Retail workflows
Retail workflows cover recommendations, orders, returns, exchanges, loyalty, outreach, and care. Teams use information from these workflows to inform subsequent purchasing, allocation, production, or fulfillment decisions.
Cross-channel agent
One agent can operate across chat, email, voice, apps, and connected contact-center systems. The shared agent configuration keeps its knowledge and controls available as a conversation moves among supported channels.
Supervision and traces
Supervisor scores conversation quality, while Traces records decisions and actions. Teams can also configure response, routing, and human-handoff rules.
Deployment options
Cloud, private cloud, and on-premises deployment options support different control requirements. Teams use the platform to configure response, routing, and human-handoff rules.
Commercial plans
This table reflects the current public pricing surface checked on 2026-09-03. Each row keeps the plan's documented allowances, capabilities and separately priced add-ons together so the tiers can be compared without treating the headline price as the whole offer.
Zowie enterprise package
| Product or sales surface | Scope | Public price and status |
|---|---|---|
| Enterprise | For retailers deploying a governed, cross-channel customer agent at a contractually agreed conversation volume. Included plan entitlements
| Custom per-conversation quote |
Comparable tools: price and workflow
| Tool | Workflow difference | Official public price reference |
|---|---|---|
| Siena AI | Siena AI: Commerce CX agents spanning support, shopping, social, quality, and voice-of-customer analysis. Zowie: Enterprise customer-facing AI with deterministic policy execution and cross-channel observability. | $750/month |
| Yuma AI | Yuma AI: Ecommerce-specific support agents for high-volume tickets and connected order actions. Zowie: Enterprise customer-facing AI with deterministic policy execution and cross-channel observability. | Custom performance-based pricing |
| Zendesk AI | Zendesk AI: Zendesk customer service plans with outcome-priced AI agents and enterprise controls. Zowie: Enterprise customer-facing AI with deterministic policy execution and cross-channel observability. | $19/agent/month, billed annually |
| Botpress | Botpress: Visual and code-extensible AI agent builder for custom support and commerce workflows. Zowie: Enterprise customer-facing AI with deterministic policy execution and cross-channel observability. | $0/month + AI spend |
| Gorgias | Gorgias: Ecommerce helpdesk and AI Agent for support and shopping conversations. Zowie: Enterprise customer-facing AI with deterministic policy execution and cross-channel observability. | $10/month (50 tickets) |
Frequently asked questions
How does Zowie fit into an ecommerce workflow?
The team defines persona, intents, knowledge, playbooks, allowed actions, policies, and guardrails in Agent Studio, then deploys the agent across supported chat, email, voice, app, or contact-center surfaces. Supervisor scores conversation quality, and Traces records the decisions and actions taken.
How is Zowie priced?
The public price reference shown here is: Enterprise — a custom per-conversation quote.
What is the main boundary to check with Zowie?
Its deterministic decision engine is useful for controlled decisions and actions involving refunds, eligibility, identity, and other areas, but the product is sales-led and requires substantial ownership of the implementation.
Sources
Content checked: