Cin7：库存与订单管理

We have just installed Cin7 to assist with the management and financial reporting function of our e-commerce business. It is a fantastic solution. The training and support during the assessment, planning, and implementation, phases provided by our onboarding manager Nathasha Samooshi has been first class. Nathasha's patience and professionalism throughout this process has been outstanding. cit7 ...Highly Recommended!

The Solutions Architect team and Mark in particular very quickly and clearly handled all of my queries. From reviewing our manufacturing process and introducing assembly BOMs with landed costs, through to discussing our Shopify and 3PL fulfilment approach using locations - Mark showed not only full understanding of the CIN7 system, but took the time to listen to my concerns carefully and offer workable solutions. His genuine support was encouraging and I cannot speak highly enough of him. It is very reassuring to meet up with this team and have a review, sort out any niggles you may have - it has really paid off for us. 5 Stars, well earned.

Setu was very helpful in understanding the way the system works and advising how to trouble shoot if anymore problems occur. Solutions Architect team

The connection between shopify and cin7 is riddled with issues. The system cannot deal with exhanges and cin7 refuse to consider this an essential retail practice.

Had a horrible experience trying to implement CIN7 to my business, we had minimal requirements, we are not a complicated set! Dealing with a third party implementor cin7 forced us to use but then have not accepted any responsibility when they have not been able to deliver the functionality promised to us yet we are out of pocket tens of thousands of $. I would strongly suggest to do your own research and ask them to prove functionality before you pay a cent as once you're signed up and paid the salesman disappears and they lose all enthusiasm to make it work - horrible experience for us.

Well Cin7 asked for a review, my guess is that they may stop asking based on the rating they have here. I would NEVER EVER EVER recommend this platform to any e-commerce business that has a multi-channel distribution (which they claim to support). We have been in business for 10 years on ecomm and I can say this is the WORST investment of time, energy, and money I have ever made. The tech issues related to this platform are plentiful, we have open "tickets" for over a year. Their customer service barely fixes a problem as we always here "hum, this isn't happening to any one else" and then they just ignore it. They were built with people who must have never worked in this industry or have any product or supply chain experience, and everything takes way too many clicks. We are on a total time and attention burn with this platform, and the systems they say work don't ever work in the real world. I would highly recommend doing hours of due diligence on this platform before actually hoping in, and make sure you have a full-time data person on the team to deal with all the extra man-hours it takes to finish tasks. You may be asking "why would you stay" the sad news is there are not many options out there, so we remain with the devil we know, I just try to save future founders/small ecomm businesses to not waste their time and find a different solution.

Customer service and support when required Would like to be able to reserve stock for certain customers that hasn't been delivered. Dealing in multiple currencies CIN7 really allows flexibility

The CIN7 team is always quick to help. They provide wonderful service and respond promptly with clear answers. Whenever something comes up, I email my rep, and they take care of it on their end while keeping me updated on the progress along the way. I think there are a few areas where the features could be improved. A lot of companies seem a bit slow to get AI working within their programs, even though it can be a huge help. In my experience, CIN7 is lacking in this department. The UI is quick and easy to use. It lets me navigate efficiently between tasks, and the connections we need are readily available.

The system’s simplicity and ease of use make it a pleasant experience to work with. The UI is clean and straightforward, and the system doesn’t lag, it processes information quickly. The cost is affordable, and the support team has been very strong so far. Its simplicity and rigidity are definite upsides, but those same qualities also create a downside: a lack of flexibility when it comes to accommodating unique business practices. Keeping our business and operations streamlined and organized.

Being able to offer our clients their own marketplace It’s frustrating that we can’t generate our own reference number for sales orders. All problems get solved eventually.

the customer service, thanks Chamal Wettasinghe! He's very helpful and very accommodating. He reduced so much hassle in my last minute errand concern! Give him a raise! not super user friendlt, its kinda complex for me but okay, Chamal was great! n/a

Very easy to work with, and they provided clear direction throughout. Nothing it was a great experience with Harsh Account mapping ensuring our reporting is accurate