# Simplified Chinese product and support translation

Audience: US-based Simplified Chinese readers. Delivery geography and prices remain US/USD; this is not a China-market launch. The two complete customer-facing passages follow.

# HarborMug 保温杯

SKU：HM-BLUE-001。这款不锈钢保温杯容量为 500 ml，售价为 24.00 美元（USD）。重量为 0.35 kg，尺寸为 9 × 9 × 19 cm。仅可手洗，不可放入微波炉。

美国境内订单将在 2 个工作日内发货。发货后，配送通常需要 3–5 个工作日。订单金额低于 50.00 美元（USD）时，运费为 5.00 美元（USD）；订单金额达到 50.00 美元（USD）及以上免运费。不提供国际配送。

我们接受自送达之日起 30 天内的未使用商品退货。最终退款须经商家批准。

## 客服回复

您好，感谢您就订单 A100 联系 HarborMug。您的订单于 2026 年 10 月 20 日送达，您于 2026 年 11 月 3 日申请退货。您尚未拆封的商品仍在我们规定的 30 天未使用商品退货期限内。Mia 会协助您办理后续手续；需要升级处理的问题由 Alex 负责。最终退款仍须经商家批准。

## Glossary and style decisions

| English | Simplified Chinese | Rule |
|---|---|---|
| insulated mug | 保温杯 | Do not add an hours-of-insulation claim |
| business days | 工作日 | Never substitute calendar days |
| dispatch | 发货 | Separate from delivery / 送达 |
| unused returns | 未使用商品退货 | Keep the condition and 30-day window |
| merchant approval | 商家批准 | Eligibility is not a refund guarantee |
| USD | 美元（USD） | No currency conversion |
| HarborMug / HM-BLUE-001 / A100 | unchanged | Brand and identifiers remain exact |

Use 您 for support; product copy is factual and direct. Use Chinese punctuation, retain decimal precision, and keep spaces between numbers and Latin units. Mia and Alex are fictional role names supplied in the exercise. No translation memory was provided, so the glossary above is the reusable asset for the next revision.

## Factual QA

The translation preserves 500 ml, $24.00 USD, 0.35 kg, 9 × 9 × 19 cm, hand-washing and the microwave prohibition. It preserves the two-business-day dispatch window separately from three-to-five-business-day delivery, the below-$50 fee and equality at the free-shipping boundary, US-only coverage, unused condition, 30 days and merchant refund approval.

The delivery and request dates are 14 calendar days apart; the customer reply correctly says the unopened item is within the eligibility window. It does not promise that a refund has been approved. No exchange rate, China shipping, new return postage rule or SEO demand claim has been added.

This execution includes an AI translation and a separate factual consistency pass. An independent human native-speaker review was not performed and is not represented as completed. Before publishing regulated or brand-critical text, the merchant's reviewer can use the glossary and source alongside this draft.