Use the shopify-support-triage Skill.

Our support queue has a return request for order A100. Decide its priority and owner from the return policy and team responsibilities, explain eligibility, and draft the first customer reply with the information we still need. Give the next internal action and escalation condition.

The attached business materials are:
- inputs/brief.json
- inputs/merchant.json

Deliver a complete result.md report that the operations team can read, plus any finished files needed for this task. Keep supporting calculations and evidence with the deliverables. Write the report in English; use the requested target language for customer-facing copy. The business datasets are fictional examples unless the brief explicitly names a live public website.