Use the process-mapper Skill.

Map the supplied order-to-refund process and explain where elapsed time is lost. Calculate value-added work, waiting and rework, identify the longest approval queue, and model a practical improvement. Deliver the process map and an action plan with owners and the event-log measurements needed to verify improvement.

The attached business materials are:
- inputs/brief.json
- inputs/intake.md

Deliver a complete result.md report that the operations team can read, plus any finished files needed for this task. Keep supporting calculations and evidence with the deliverables. Write the report in English; use the requested target language for customer-facing copy. The business datasets are fictional examples unless the brief explicitly names a live public website.