---
owner: Mia
last_reviewed: 2026-11-03
review_cadence_days: 90
next_review: 2027-02-01
version: 1.0
---

# Care for the HarborMug 500 ml mug

[Home](index.md) · [SOP](sop.md) · [Returns](returns.md) · [Glossary](glossary.md)

HM-BLUE-001 is a 500 ml stainless-steel mug. The approved care instructions are **hand-wash only** and **not microwave safe**. Do not describe it as dishwasher-safe or microwave-safe, and do not add a health or environmental guarantee.

## Customer-facing answer

“Please hand-wash your HarborMug. It is not microwave safe.”

Mia checks the reply against those two care statements before saving it. If a customer asks about an unsupported use, do not infer a product claim: record the question and ask Alex for approved information. Preserve the previous draft before replacing incorrect wording; if a message has already been sent, ask Alex to approve a correction.

Care facts were consistent in the supplied materials. The repair is discoverability and a single approved answer, not a change to the product specification.