{
  "snapshot_reference": "A100-initial",
  "purpose": "Initial authored case record; retain before any subsequent operator edits",
  "record": {
    "order_id": "A100",
    "sku": "HM-BLUE-001",
    "delivered": "2026-10-20",
    "requested": "2026-11-03",
    "elapsed_days": 14,
    "order_match": "true",
    "domestic": "true",
    "domestic_basis": "domestic-return scenario scope",
    "delivery_evidence": "supplied merchant order record",
    "condition": "unopened",
    "unopened": "true",
    "eligibility": "eligible_pending_inspection",
    "inspection": "pending",
    "label_request": "draft",
    "approved_label": "missing",
    "warehouse_address": "missing",
    "return_shipping_fee": "unconfirmed",
    "label_dispatch": "blocked",
    "approval_reference": "missing",
    "refund_amount": "unconfirmed",
    "refund_status": "pending_merchant_approval",
    "final_confirmation": "blocked",
    "reply": "draft",
    "refund_executed": "false",
    "case_owner": "Mia",
    "next_decision_owner": "Alex",
    "handoff": "prepared_unsent",
    "pending_reason": "approved label; warehouse address; return fee decision; inspection disposition; refund approval and amount",
    "snapshot_reference": "A100-initial",
    "next_review_action": "Mia reviews at next staffed business session"
  }
}