Use the knowledge-ops Skill.

Our support team gives inconsistent care and return answers. Audit the supplied knowledge base, resolve contradictions using the approved merchant facts, and produce a clear SOP, escalation runbook, index and glossary. Include owners, observable checks and recovery steps so a new teammate can follow the process.

The attached business materials are:
- inputs/forcing_answers.md
- inputs/kb_before/care.md
- inputs/kb_before/index.md
- inputs/kb_before/returns.md
- inputs/kb_before/runbook.md
- inputs/merchant.json
- inputs/runbook.json
- inputs/sop.json

Deliver a complete result.md report that the operations team can read, plus any finished files needed for this task. Keep supporting calculations and evidence with the deliverables. Write the report in English; use the requested target language for customer-facing copy. The business datasets are fictional examples unless the brief explicitly names a live public website.