Use the ecommerce-customer-service-pro Skill.

Write a customer-ready English response to the supplied unopened-item return request, with a concise and an expanded version. Confirm eligibility from delivery dates and the policy, avoid promising an unapproved refund, and provide the internal handling checklist, escalation rule and reusable FAQ entries.

The attached business materials are:
- inputs/merchant.json
- inputs/request.json

Deliver a complete result.md report that the operations team can read, plus any finished files needed for this task. Keep supporting calculations and evidence with the deliverables. Write the report in English; use the requested target language for customer-facing copy. The business datasets are fictional examples unless the brief explicitly names a live public website.