Use the customer-success-manager Skill.

Our ecommerce operations team is preparing a quarterly review and renewal discussion for its shared order, stock and customer-support software. Use the supplied account export to assess adoption, unused capacity, support risk and renewal options. Run the Skill’s health, churn-risk and expansion analysis, but interpret ARR as our annual vendor bill and any expansion amount as additional software spend, never store revenue. Recommend onboarding actions, seat right-sizing or expansion only where usage supports it, and prepare a vendor meeting agenda with owners and success checks. We have no measured labor-saving or sales-uplift data, so do not invent an ROI.

The attached business materials are:
- inputs/business-brief.json
- inputs/software-account.json

Deliver a complete result.md report that the operations team can read, plus any finished files needed for this task. Keep supporting calculations and evidence with the deliverables. Write the report in English; use the requested target language for customer-facing copy. The business datasets are fictional examples unless the brief explicitly names a live public website.